Refund Policy

Refund Policy

HIRMOS sells digital products, downloadable extension packages, and subscription-based marketplace products. This refund policy explains how refund requests are handled.

Digital product refunds

Because marketplace products may include digital downloads, refunds are not automatic after files have been accessed or downloaded.

Refunds may be considered when:

  • A purchase was accidental or duplicated
  • The wrong product was purchased
  • A downloadable file cannot be accessed because of a marketplace issue
  • The product listing materially misrepresented what was provided
  • A technical issue prevents reasonable access to the purchased file
  • A vendor-approved refund is appropriate for a vendor product

Refund requests are reviewed case by case.

Subscription refunds

Subscription products may renew automatically based on the terms shown at checkout.

Refunds for subscription renewals may be considered when:

  • A renewal was unintended and the customer contacts us promptly
  • A renewal payment was processed in error
  • Access or download issues were caused by a marketplace problem
  • The subscription product materially differs from its listing

Canceling a subscription stops future renewals but does not automatically create a refund for past payments.

Non-refundable situations

Refunds may be denied when:

  • The product was downloaded and matches the listing
  • The request is based on a change of mind after access was provided
  • The customer failed to review product requirements or compatibility notes
  • The issue is caused by unsupported use outside the product description
  • The request is abusive, fraudulent, or inconsistent with marketplace rules
  • The customer expected features not listed on the product page, such as license keys, automatic update delivery, installation automation, or entitlement API access.

Vendor products

For vendor-published products, the vendor is responsible for product-specific support. HIRMOS may review marketplace-level refund concerns, order/download problems, vendor conduct issues, or unresolved escalation concerns.

How to request a refund

Use the Contact page and include:

  • Order number
  • Product name
  • Vendor name, if applicable
  • Purchase email
  • Reason for the request
  • Any relevant screenshots or error messages

Refund timing

Approved refunds are processed through the original payment method when possible. Bank, card, and payment processor timing may vary.

Policy changes

HIRMOS may update this policy as the marketplace, subscription model, vendor program, and payment systems mature.