Privacy Policy

Privacy Policy

This Privacy Policy explains how HIRMOS may collect, use, and protect information when you use the HIRMOS website, marketplace, vendor program, account features, forms, downloads, and related services.

Information we may collect

HIRMOS may collect information you provide directly, such as:

  • Name
  • Email address
  • Account information
  • Billing or order information
  • Vendor profile information
  • Product submission information
  • Contact form messages
  • Support or escalation details
  • Download, subscription, and order history
  • Information included in marketplace communications

We may also collect technical information such as browser type, device information, IP address, pages visited, cookies, and site usage data.

Account and order information

When you create an account, purchase a product, download a file, register as a vendor, or manage a subscription, HIRMOS may process information needed to operate the marketplace.

This may include customer records, order records, subscription status, download access, refund history, vendor profile details, and marketplace communications.

Payment information

Payments may be processed by third-party payment providers.

HIRMOS does not need to store full card details when payments are handled by payment processors. Payment providers may collect and process payment information according to their own terms and privacy policies.

Vendor payouts may be handled through Stripe Express/Connect where available. Stripe account setup, verification, country availability, and payout requirements may be subject to Stripe’s processes and policies. Stripe notes that Express connected account country is selected when the account is created and cannot be changed later.

Vendor information

If you register as a vendor, HIRMOS may collect and use vendor profile information, store information, payout setup status, product submissions, support records, and marketplace review communications.

Vendor information may be used to:

  • Review vendor applications
  • Manage marketplace listings
  • Process orders and payouts
  • Communicate about submissions
  • Handle support and escalation issues
  • Maintain marketplace trust and safety

Product submissions

If you submit a product, HIRMOS may collect and review submitted files, descriptions, screenshots, documentation, version information, compatibility notes, support details, and related materials.

Submitted materials may be used to evaluate marketplace fit, prepare listings, support customers, investigate issues, or maintain marketplace records.

How we use information

HIRMOS may use information to:

  • Operate the website and marketplace
  • Create and manage accounts
  • Process orders, downloads, subscriptions, refunds, and support requests
  • Review vendor applications and product submissions
  • Communicate with customers and vendors
  • Improve marketplace quality and security
  • Prevent fraud, abuse, or unauthorized access
  • Maintain business, tax, compliance, and operational records
  • Enforce marketplace terms and policies

How information may be shared

HIRMOS may share information with service providers that help operate the marketplace, such as:

  • Payment processors
  • Hosting providers
  • Email providers
  • Marketplace, ecommerce, and vendor-management tools
  • Analytics or security services
  • Support and communication tools
  • Professional advisors when needed

For vendor products, limited order or support information may be visible to the relevant vendor so they can fulfill, support, or manage their product.

HIRMOS does not sell personal information to advertisers.

HIRMOS may use WordPress, WooCommerce, Dokan, Stripe, email delivery providers, hosting providers, analytics tools, security tools, and related service providers to operate marketplace functionality.

Cookies and analytics

The HIRMOS website may use cookies or similar technologies for login sessions, cart behavior, checkout, account access, analytics, security, preferences, and site operation.

You may be able to control cookies through your browser settings, but disabling cookies may affect account, cart, checkout, or download functionality.

Email communications

HIRMOS may send transactional emails related to accounts, orders, downloads, subscriptions, vendor applications, product submissions, support, refunds, and marketplace policy updates.

Marketing emails, if used, should provide a way to unsubscribe where required.

Data retention

HIRMOS may retain information as needed to operate the marketplace, comply with legal or tax obligations, resolve disputes, prevent fraud, enforce policies, maintain records, and support customers or vendors.

Retention periods may vary depending on the type of information and business need.

Security

HIRMOS uses reasonable measures to protect marketplace information, but no website, payment system, plugin stack, or online service can be guaranteed completely secure.

You are responsible for protecting your account credentials and using secure devices and networks.

Your choices

Depending on your location and applicable law, you may have rights to request access, correction, deletion, export, or limitation of certain personal information.

Use the Contact page to make a privacy-related request.

Children’s privacy

HIRMOS is intended for professional and developer-oriented use. It is not intended for children.

International use

HIRMOS may use service providers or infrastructure in different locations. By using the site or marketplace, information may be processed where HIRMOS, its service providers, or payment processors operate.

Changes to this policy

HIRMOS may update this Privacy Policy as the marketplace, vendor program, payment systems, and support workflows evolve.

Contact

Use the Contact page for privacy questions or marketplace data requests.

For product-specific support, contact the extension vendor first through the vendor’s store support option or your account/order area.

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